HASSLE FREE RETURNS
You may return items within 14 days of delivery for a full refund. If the return is a result of our error (you received an incorrect or defective item, etc.), Free shipping available via Pay Pal. If for any reason you are not satisfied, you still may return your product for a full refund with the exception of shipping costs. If the item is returned in as new condition, you should expect to receive your refund within 1-2 weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly.
Please note: Please email us first if you need to return an item, simply fill our form on the contact us page and will get back to you ASAP
We follow Australian Health Regulations we do not accept returns for any of our pet costumes unless faulty, so please choose your product carefully! Serious skin diseases and other unfriendly conditions can easily be transferred from animal to animal through worn clothing. This is for the safety of some of the most important members or your family… And ours 🙂
Please take care to measure your pet using the measurement tables on each product, if you are unsure please contact us before making your purchase.
Unfortunately once your product has been opened and used you are unable to return it. We suggest purchasing a smaller size initially to test it with your pet.
If you have received your delivery and the products are damaged, a refund or exchange will be issued. All products need to be returned unused and its original packaging.
All notifications for refunds and exchanges must be made with 24 hours of delivery
Once the damage is confirmed by us, an exchange or refund will be issued including delivery charges within 48 hours of receiving the damaged item.
Please contact via our contact page before sending back damaged items.
- Customers returning items without proof of purchase or without original tags will only be offered a store credit.
- Please choose your item carefully. We do not offer refunds for change of mind.
Pawesome Gear adheres to the Fair Trading Act 1989